Frequently Asked Questions

Entering is straightforward. First, purchase any qualifying [PLACEHOLDER: product name] from a participating retailer. Then visit this page, scroll down to the entry form, and fill in your details: first name, last name, email address, date of birth, and the retailer where you made your purchase.

Tick the box to confirm you agree to the Terms & Conditions and that you are aged 18 or over, then click Enter Now. Your result will appear on screen immediately — no waiting.

The promotion is open to residents of the United Kingdom and the Republic of Ireland who are aged 18 or over at the time of entry.

The following people are not eligible:

• Employees of [PLACEHOLDER: client company] or TBK Agency, and their immediate families.
• Employees of participating retailers.
• Anyone who has already entered this specific promotion (one entry per person).

There are three prize tiers available:

• £100 Amazon Voucher — [PLACEHOLDER: quantity] available
• £25 Amazon Voucher — [PLACEHOLDER: quantity] available
• £5 Amazon Voucher — [PLACEHOLDER: quantity] available

Prizes are awarded on a first-come, first-served basis at the point of entry while stocks last. Once a prize tier is exhausted, it is no longer available to be won. All prizes are non-transferable and there is no cash alternative.

Your result is displayed on screen the moment you submit the entry form — there is no waiting period or prize draw. If you have won, you will see a congratulations screen showing your prize.

You will also receive a winner notification email at the address you entered, typically within a few minutes. Please check your spam or junk folder if you do not see it. The email will contain a link to claim your prize.

If you win, a Claim Your Prize button will appear on screen. Clicking it takes you to the claim form where you'll be asked to provide:

• Your full name and email address.
• Your postal address (for delivery of any physical prizes).
• A photograph of your proof of purchase (see below).

Once your claim is received, the TBK Agency team will review it and be in touch within 5 working days. Claims must be submitted within [PLACEHOLDER: claim window, e.g. 28 days] of winning.

You'll need to photograph your original receipt so that all of the following are clearly visible:

• The product name of the qualifying item.
• The purchase date (must fall within the promotional period).
• The retailer name.
• The price paid.

Accepted formats: JPG, PNG, or WebP. Maximum file size: 10 MB. Please ensure the image is in focus and well-lit. Blurry or illegible receipts cannot be accepted.

Digital receipts (e.g. email or app receipts) are also accepted — take a screenshot and upload that instead.

If you're having trouble entering, try the following:

• Ensure you are using an up-to-date browser (Chrome, Safari, Firefox, or Edge).
• Check that JavaScript is enabled in your browser settings.
• If you see an error message, note the text of the message and contact us using the details below.
• If the form will not submit, try refreshing the page and entering your details again.

Please note that one entry per person is permitted. If you have already entered using the same email address or device, a duplicate entry will not be accepted.

For any queries about this promotion, please contact us at:

Email: [PLACEHOLDER: promotions contact email]
Post: [PLACEHOLDER: contact postal address]

Please allow up to 5 working days for a response. When contacting us about a specific entry, please include the email address you used to enter the promotion.